Service Policy

Dear Customers,

Thank you very much for purchasing UOTEK product. In order to protect your rights and interests, please carefully read the following Warranty Policy.

When choosing UOTEK products, please make sure open the package, check the device, accessories, user manual are included. If you got any problems during purchasing, please contact UOTEK technical service department, we will try our best to reply you on time.


Limited Warranty

UOTEK provides a limited warranty for all UOTEK products purchased in formal channels. The warranty covers the main device. Packaging, various cables, software products, technical data and other accessories are not covered by the warranty. The maximum liability of UOTEK is equal to or no higher than the product's purchased price. UOTEK does not provide a refund under any condition.


Warranty Period



Service Mode

Business level converter, media converter, USB, PCI, extender products

1 year

Ship to UOTEK

Industrial level converter, modem, serial device server, relay, industrial Ethernet switch, I/O control

3 years

Ship to UOTEK



-Provides with products consultation service;

-Provides with training how to use and maintain;

-Provides with necessary documents;

Provides with necessary accessories;


Service philosophy

Service tenet: be honest, as best as we can

Service target: Customers’ satisfaction

Service policy: enthusiastic, stand in the position of customers

Service aphorism: Customers’ satisfaction is our target; UOTEK pursuits the highest service quality mode. You will see our action shows that “all for you”

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